Effective Date: May 18, 2026
Welcome to Reef Route Aquatics. This Refund & Returns Policy explains how refunds, returns, cancellations, exchanges, deposits, and service-related credits are handled for all aquarium-related products and services provided by Reef Route Aquatics, based in Murfreesboro.
This policy is designed to comply with modern e-commerce transparency standards, including requirements commonly associated with Google Merchant Center, Google Shopping, Search Console merchant experiences, and general online consumer transparency guidelines.
If you have questions regarding refunds, returns, exchanges, or cancellations, please contact:
Reef Route Aquatics
Murfreesboro, Tennessee, USA
Phone: (615) 410-7038
Email: reefrouteaquatics@gmail.com
Website: reefrouteaquatics.com
Due to the specialized and sensitive nature of aquarium livestock, aquatic systems, custom installations, water chemistry products, and service labor, not all purchases are eligible for return or refund.
Refund eligibility depends on:
All refund and return requests must be submitted by email or phone before any item is returned.
Routine maintenance services, including:
are considered completed services once work has been performed.
Completed labor services are generally non-refundable.
However, Reef Route Aquatics may issue:
at our sole discretion if a verified service-related issue occurred.
For prepaid maintenance plans:
Clients must provide at least 24 hours notice to cancel or reschedule appointments.
Failure to provide notice may result in:
If Reef Route Aquatics must cancel due to weather, emergencies, safety concerns, or unforeseen circumstances, clients may reschedule or receive a service credit.
Custom aquarium installations, system builds, plumbing projects, cabinetry work, and special-order systems typically require deposits.
Deposits are generally:
Once special-order materials or equipment have been purchased, deposits become fully non-refundable.
Custom-built, made-to-order, modified, or specially sourced items are non-refundable unless:
This includes:
Eligible unopened dry goods may be returned within 30 days of delivery or pickup, consistent with commonly referenced Google merchant transparency standards.
Eligible items may include:
To qualify for return:
The following items are non-returnable:
Due to the delicate and highly variable nature of aquatic livestock, all sales involving:
are generally final.
Reef Route Aquatics is committed to providing healthy, properly conditioned saltwater fish and supporting customers through successful aquarium livestock additions.
Our Saltwater Fish Guarantee lasts for 10 calendar days beginning on the date of acclimation.
This guarantee is intended to help ensure your new saltwater fish adapt successfully to your aquarium system.
This guarantee applies only to:
This guarantee does not apply to:
This guarantee does not cover losses caused by, related to, or associated with:
Reef Route Aquatics reserves the right to deny claims when aquarium conditions are determined to be unsafe or unsuitable for marine livestock.
If a saltwater fish passes away during the guarantee period, the deceased animal must be removed from the aquarium immediately.
Failure to promptly remove deceased livestock may:
To submit a guarantee claim, customers must:
Claims submitted outside the guarantee period may be denied.
Upon verification of:
Reef Route Aquatics may, at its sole discretion, provide:
Resolutions are determined on a case-by-case basis.
While Reef Route Aquatics takes extensive measures to provide healthy marine livestock, we cannot control environmental conditions, maintenance practices, or aquarium variables after livestock leaves our care.
By purchasing livestock from Reef Route Aquatics, customers acknowledge the inherent risks associated with keeping marine animals.
For eligible online livestock shipments arranged by Reef Route Aquatics, a Live Arrival Guarantee may apply.
If livestock arrives deceased (“DOA”):
Approved DOA claims are generally eligible for:
Shipping charges are non-refundable.
Eligible online saltwater fish orders may include a limited 24-hour livestock guarantee beginning at the documented delivery time.
To qualify:
Approved claims typically receive store credit only.
Shipping charges are non-refundable.
The Live Arrival Guarantee may not apply to losses caused by:
Reef Route Aquatics reserves the right to determine guarantee eligibility in shipping-related incidents.
All coral sales are final.
Due to the sensitive and variable nature of coral health, coloration, lighting conditions, and aquarium environments:
are provided for coral purchases unless otherwise required by law.
If livestock arrives dead or severely damaged during delivery arranged by Reef Route Aquatics:
Approved claims may receive:
Refunds are not provided for losses caused by:
Many products sold by Reef Route Aquatics are covered by manufacturer warranties rather than direct company warranties.
Customers may be directed to the manufacturer for:
Reef Route Aquatics does not guarantee manufacturer warranty approvals.
Approved refunds are typically processed within:
Original processing fees, merchant fees, shipping fees, and delivery costs may be deducted where permitted.
Customers agree to contact Reef Route Aquatics before initiating payment disputes or chargebacks.
Fraudulent or abusive chargebacks may result in:
Customers are responsible for:
Reef Route Aquatics is not responsible for items damaged during return shipping.
Reef Route Aquatics reserves the right to refuse:
in cases involving:
This Refund & Returns Policy is publicly accessible and intended to comply with transparency expectations commonly associated with:
Reef Route Aquatics reserves the right to update this policy at any time without prior notice.
Continued use of our website or services constitutes acceptance of this policy.